Current Fraud Trends
Debit Card Fraud
Hackers are constantly targeting US merchants to steal credit and debit card information. Community Bank, Division of Glacier Bank actively monitors fraud cases and systems. If we determine that your Community Bank, Division of Glacier Bank card may have been compromised, you will hear from us by phone and/or letter regarding your card; please note that we will never ask you to give us your card number or PIN.
As these sophisticated attacks are discovered by merchants or law enforcement, companies have been posting press releases and helpful information on their corporate websites. We are currently monitoring the following compromises;
Albertsons - Albertsons has updated their corporate website with information on an additional incident to obtain card information. If you used your card between the dates of August 27, 2014 and September 21, 2014 at an affected Albertsons location, you will receive a letter from Community Bank, Division of Glacier Bank. We are sending you a replacement card; in the meantime you may still use the debit side of your card and enter your PIN # for transactions or simply use it at an ATM until your new card arrives. Albertsons has posted additional information on their website; http://www.albertsons.com/recent-update/
If you used your card between the dates of June 22, 2014 and July 17, 2014 at an affected Albertsons location, you have already received a replacement card.
Home Depot - If you used your card between April 1, 2014 and September 11, 2014 at an affected Home Depot location, you will receive a letter from Community Bank, Division of Glacier Bank. We are sending you a replacement card; in the meantime you may still use the debit side of your card and enter your PIN # for transactions or simply use it at an ATM until your new card arrives. The Home Depot has posted additional information on their website; https://corporate.homedepot.com/MediaCenter/Pages/Statement1.aspx
Phone Calls and/or Text Message Scams
Community Bank, Division of Glacier Bank will never call and ask you to provide your debit card information or PIN. If you receive a phone call from someone offering you a computer service, trying to sell you something, telling you that your debit card is not working, or that you have a relative in trouble or in an accident, DO NOT give them your information. Community Bank, Division of Glacier Bank has had reports of many recent scams involving phone calls and text messages of this nature. If you are contacted by someone saying they are from a business where you are a customer, do not give them your information. Hang up and call the company using the existing phone number you already have on file for them. If you have any questions or concerns involving these types of scams, please contact our Operations Department at 406-676-4600.
We frequently see customers attempting to deposit checks received in the mail, via Fed Ex, or UPS. In this scam, these checks are received unexpectedly; no funds were owed to you from this company or individual. The majority of these envelopes will be postmarked from out of the country, or the maker of the check and the letterhead used are not the same company names. There may be information stating you've won a lottery, an inheritance, or a sweepstakes. The sender issues you a fraudulent check, has you deposit or cash the check, and then asks you to send funds back to them before you have knowledge the check isn't valid and will be returned back to you as unpaid.
Phishing - this is an attempt to acquire your sensitive information such as usernames, passwords, debit card details, etc. by sending an e-mail posing as your bank, company, or social media site. These e-mails contain unsafe links in hopes that you will click & infect your computer with Malware.
Most users who have clicked and installed Malware on their computers are unaware they have done so, as your computer may still operate as expected. At some point, an additional Pop-up window will appear prompting you to enter your log in credentials, debit card information, or personal information. If this happens to you, please immediately unplug your PC from the internet & report it to our Operations Department at 406-676-4600. We can reset your internet banking passwords.
Community Bank, Division of Glacier Bank does NOT send e-mails requesting you to verify or input your sensitive information. This includes updating your personal information, your debit card number or PIN, your account information, or your username and/or password.
What you can do to protect yourself: If you ever receive one of these e-mails, immediately delete it without clicking on any of the links. Monitor your account activity frequently. If you are ever in doubt of a transaction, contact us for additional information. Report any fraudulent transactions to us immediately.
Seller Beware - If you use the Internet to advertise something for sale, be aware that your contact information is available for anyone to view. The common scam involves an e-mail from someone interested in purchasing your product. Most of the time, if you examine the e-mail closely you will find misspellings or improper grammar. The "purchaser" will issue you a fraudulent check, have you deposit or cash the check, and either have you send funds back to them or turn over your merchandise before you have knowledge the check isn't valid and will be returned back to you as unpaid.
What you can do to protect yourself: A good rule of thumb to remember when reviewing mail or e-mail documents is if it sounds too good to be true, it usually is. If you do receive one of these checks in the mail, please do NOT try to deposit or cash it. You can either turn it into the Post Office or one of our branches with all the supporting documents (envelope, e-mails, and letter). We will send it into Homeland Security for further investigation.
If you believe you have been a victim of Identity Theft, a Debit Card Scam, or a Mail Scam, please notify the Operations Department immediately at (406) 676-4600.
To report a Lost/Stolen ATM or Debit Card or to report suspicious debit card transactions on your account please call 1-800-472-3272.
To report Identity Theft, please contact the Federal Trade Commission (FTC) Identity Theft Hotline toll-free at 1-877-IDTHEFT.
Prevention & Education
Visit the Federal Trade Commission (FTC) website for consumer information www.consumer.ftc.gov/
Visit the Federal Trade Commission (FTC) Bureau of Consumer Protection Business Center website http://business.ftc.gov/